Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only no refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds
If a refund is approved, please allow up to 7-10 business days for the processing of your refund. The time may vary depending on your payment method and financial institution.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item please contact us at orders@simplyjapandi.com.
Shipping Returns
Before attempting to return a product please contact us first at orders@simplyjapandi.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item unless it has tracking enabled.
Need More Help?
Contact us at orders@simplyjapandi.com for questions related to refunds and returns.